We stand behind our service and products and to that end, we encourage all users, be they prospective or existing customers, to ask us directly if they have any questions about our service.
Unlike many financial services and payment processing companies, we're here for our customers and much prefer our members to be fully informed than not.
If you have a question or would just like more information before you join UBC, contact us using the information below.
16830 Ventura Blvd., Suite 360
Encino, CA 91436
Customer Service / Sales
New Accounts, Statement & billing questions, batch & deposit information, bank account changes, name changes, additional locations
Technical Support Department
Terminal help desk, adding new card types, repairs
800-201-0461 Option 6
Shipping & Supplies
Paper, Ribbons, Imprinter Slips, Ink, supplies for your POS terminal
Risk Management Department:
Please report any fraudulent sales, suspicious activity or sales that exceed your processing estimates
Voice Authorization Center:
Please contact when your terminal says "Call Center" or when initiating a "Code 10" verification on suspicious transactions
Credit Card Companies
Visa/MasterCard: 800-944-1111 - Bank ID# 089900
American Express: 800-528-2121
Discover Card: 800-347-1111
Have your merchant numbers ready.